With the same wicked humor and delicious charm that have won her millions of devoted fans, Sophie Kinsella, author of the #1 New York Times bestseller Shopaholic & Baby, returns with an irresistible new novel and a fresh new heroine who finds herself in a life-changing and utterly hilarious predicament….

When twenty-eight-year-old Lexi Smart wakes up in a London hospital, she's in for a big surprise. Her teeth are perfect. Her body is toned. Her handbag is Vuitton. Having survived a car accident-in a Mercedes no less-Lexi has lost a big chunk of her memory, three years to be exact, and she's about to find out just how much things have changed.

Somehow Lexi went from a twenty-five-year-old working girl to a corporate big shot with a sleek new loft, a personal assistant, a carb-free diet, and a set of glamorous new friends. And who is this gorgeous husband-who also happens to be a multimillionaire? With her mind still stuck three years in reverse, Lexi greets this brave new world determined to be the person she…well, seems to be. That is, until an adorably disheveled architect drops the biggest bombshell of all.

Suddenly Lexi is scrambling to catch her balance. Her new life, it turns out, comes complete with secrets, schemes, and intrigue. How on earth did all this happen? Will she ever remember? And what will happen when she does?

Instead of starting with your product or service, start with your customer's problems. Focus on becoming your customer's trusted partner, someone he or she can turn to for creative, cost-effective solutions that are based on your deep knowledge of his values, goals, problems, and customers. This powerful book will teach you:

- How to gain a deeper knowledge of your customer's company, including costs, values, and how decisions really get made

- How to help your customer improve margins and drive revenue growth

- How to focus on your customer's customers

- How to work with other departments in your own company to customize better solutions

- How to make price much less of an issue

Someday, every company will listen more closely to the customer, and every manager will realize that sales is everyone's business, not just the sales department's. In the meantime, this eye-opening book will show you how to get started.