With our Book
Rewards Programme we're always trying to give you the best of
benefits. To make our programme more efficient, we're introducing
a few changes listed below. Of course these in no way alter your shopping
experience at Crossword. So go ahead, and make the most of being a
valued Crossword customer.
To enjoy membership rewards uninterrupted, all
you'll have to do is just walk in and shop at Crossword at least
once every 2 years. Though we'd obviously like to see you far
more often than that.
After
2 years, your old points will expire. You can now start redeeming
your points as soon as you accumulate 50 points. To know your points
tally, please enquire at any store or click here
and do redeem your points in time. Make the programme work harder
for you.
Reading enriches the mind and your wallet too! From Nov 1st, 2007
onwards you will earn 1 point worth 70 paisa for every Rs.40
spent.
All other benefits
such as special previews, extended exchange period, free home delivery
on Dial-A-Book orders, free Gift-A-Book service*, SMS, e-mail alerts
and free subscription to eWORDS will continue as before.
Frequently
asked questions:
To make it easier
for you, we have also included a list of questions that may be running
through your mind now.
How
will I know if my card is going to expire?
If you have shopped at least once at Crossword in the past two years,
then your card will remain active. And before we deactivate your
account, we will get in touch with you to ensure you are okay about
it. So please make sure you have given us your contact details.
If you want to update your contact information, please speak with
our Customer Service Executives at any Crossword store or email
us your card number, full name and address at bookrewards@shoppersstop.co.in
Do
I have any points that will expire?
If you are a regular shopper, there are all chances that you do
not have any points that risk expiry. However to ensure you make
full use of all reward points, please check your account balance
at any store or click here
and redeem the points at the earliest.
How
do I know how many of my points will expire?
You would have already received mailers and emails from us highlighting
the amount of points that are due for expiry. If you have not received
any intimation from us, please visit any of our stores or click
here
to know your latest balance. The website will list out your total
points and the amount that is due for expiry along with the expiry
date.
Are
you going to lapse all my points?
No, only those points accumulated before Oct 2005 is due for expiry
and we lapse them only if you do not redeem or wish to redeem them
before 31st December 2007.
Will
all my points be devalued?
No, the new points' valuation structure is applicable only for those
points earned from the 1st November 2007 onwards. All your old points
will be intact.
Will
these changes affect any other benefits?
All other benefits and privileges you have enjoyed will continue
unchanged and with these new changes the programme will be more
efficient and work harder for you.
Who
can I speak with for more information?
Please contact any of our store managers or email us at bookrewards@shoppersstop.co.in
for any queries you may have.
*conditions apply
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